Refund Policy

This Refund Policy explains the conditions under which refunds may be issued for purchases made on ElysionGames.

1. Digital Goods

All purchases on ElysionGames are for digital items, including virtual currency, items, and services. These goods are delivered instantly and cannot be physically returned.

2. Final Sale Policy

Due to the nature of digital content, all sales are considered final once the transaction is completed.

3. Eligible Refund Cases

Refunds may only be considered in the following cases:
- Duplicate payments
- Payment processing errors
- Technical issues where the purchased item was not delivered

4. Non-Refundable Cases

Refunds will not be issued for:
- Accidental purchases
- In-game usage of items
- Account bans or suspensions due to rule violations
- User dissatisfaction with game balance or progress

5. Payment Provider

All payments are processed through third-party providers (such as ElysionGames or others). Refund requests may also be subject to their policies.

6. Refund Requests

To request a refund, users must contact our support team with full payment details and proof of transaction. All requests will be reviewed individually.

7. Processing Time

Approved refunds may take between 3–10 business days depending on the payment method used.

Contact

Email: support@elysiongames.ro